We will provide World Class Automotive Customer Service to our customers by making every effort to repair vehicles the 1st time - on time every time - while having the integrity to own our mistakes and turn them into opportunities for improvement. We will accomplish this through a strong, positive work ethic and these guiding principals:
Teamwork means putting the company and the group's interest ahead of one's individual interest. Teamwork is an attitude that proves no ONE of us is as good as ALL of us. There is no "I" in TEAM but we always remember there is a "YOU" (U) in US.
Expertise is acquired through training, education and experience. You aren't expected to KNOW ALL the answers, but you MUST be able to ask questions in order to find the answers. We will seek to find the right answers the 1st time.
Aspire to inspire co-workers through personal motivation, humility and examples of integrity. Strive to be the best you can be so our team will stand out above the rest.
Seek not only to accomplish your assigned task both quickly and to the best of your ability, also see what needs to be done and do it. Constantly strive to earn 100% customer satisfaction – everyday, every customer.